Refund policy
Returns & Refunds
With each purchase, Textaglam aims to provide high-quality products and excellent customer service. However, if you are not completely satisfied with your purchase, you may return eligible items subject to the terms below
Returns Eligibility
UK orders: Items must be returned within 14 working days of delivery
International orders: Items must be returned within 21 working days of delivery
To be eligible for a return:
Items must be unworn, unwashed, and in their original condition
All original tags must be intact
Items must be returned in original packaging
Items must be free from stains, odours, damage, or signs of wear
Any items that do not meet these conditions, fall outside the stated time frames, or are deemed non-returnable will be refused.
All items are carefully inspected and checked prior to dispatch.
Faulty, Damaged, or Incorrect Items
If you receive an item that is:
Faulty, Damaged, Not as described or Incorrect (wrong item or size sent)
Please contact us as soon as possible, and no later than 14 days from receipt.
In these cases, we will:
Cover return postage costs
Offer a full refund, replacement, or repair, as required by law
Items That Cannot Be Returned
For hygiene and safety reasons, the following items are non returnable unless faulty:
Underwear, swimwear, or hosiery (if hygiene seals are removed)
Earrings or other pierced jewellery
Personalised or made to order items
Sale or discounted items:
Sale items are not eligible for refunds. If eligible, they must meet the same return conditions as full price items.
Refunds
Once your return is received and inspected, we will notify you by email of the approval or rejection of your refund.
If approved:
Refunds are processed within 14 days of receiving the returned item, or
Within 14 days of proof of return, whichever is earlier
A full refund for the item(s) will be issued
Original shipping costs are non-refundable
Refunds will be processed to the original payment method within 7–10 working days
Non-Refundable Issues
We are unable to offer refunds for:
Issues arising from incorrect washing or care
Natural shrinkage of garments following washing
As we cannot verify how garments have been washed, these issues are not considered manufacturing faults.
How to Return an Item
You are responsible for returning your item(s) to us.
To initiate a return, please follow the return procedure:
Your order number
Items you wish to return
Reason for return
Return instructions will be provided once your request is approved.
UK Customers
Returns are are charged at £2.95
Please use the returns label provided for your return
Obtain and retain proof of postage until your refund is confirmed
International Customers
You are responsible for the cost of return postage
We recommend using a tracked service for your return, as we cannot be responsible for items lost in transit.
Returns can take up to 10 working days to reach our warehouse and be processed.
Late or Missing Refunds
If you have not yet received your refund:
Check your bank account again
Contact your credit card provider (processing times may vary)
Contact your bank
If you have completed all the above steps and still have not received your refund, please contact us at info@textaglam.co.uk
Exchanges
We do not offer direct exchanges.
UK Customers
If you wish to order a different size or colour, please:
Place a new order for the desired item
International Customers
Returns must be made within 21 working days
Return postage costs are the responsibility of the customer
A new order must be placed for replacement items
For assistance with sizing or stock availability, please contact our customer service team at info@textaglam.co.uk
Customs & Import Duties
Customs or import duties may be charged once your parcel reaches the destination country. These charges:
Are the responsibility of the customer
Vary by country and cannot be predicted by us
We recommend contacting your local customs office for further information before placing an order.
Refused Parcels
If you refuse delivery of a parcel:
You will be liable for return shipping costs
Any applicable customs or import charges will be deducted from your refund
Contact Us
If you have any questions about returns or refunds, please contact us:
Via Web-Chat 10am-3pm